As soon as your selection is confirmed, we will send you a confirmation email. (If it takes time to reach you, please check your spam folder).

You can then follow each step of the preparation of your sets by logging into your private area My Account.

A question about the progress of your order? Our team monitors your pieces and will answer you at hello@cutisparis.fr

Once your items have been carefully prepared, we have a short window of time to modify your size or shade before shipping. Please email us promptly at hello@cutisparis.fr, and we will do our best to accommodate your request.

Give the gift of CUTIS, give the gift of comfort & elegance. Our Gift Cards are available here.
You will receive a virtual gift card allowing your loved ones to take their time choosing their ideal shade.

To help you discover Cutis with complete peace of mind, we are pleased to offer free shipping in France for orders over €150.

Shipping costs are calculated when you place your order.

Customs fees
If you live in the European Union: If you live in a member country of the European Union, you will not have any additional fees to pay.

If you live outside the EU or in the French overseas departments and territories: Depending on your destination, your package may be subject to import taxes or customs fees upon arrival. As these regulations are specific to each territory, these fees remain your responsibility. We kindly invite you to consult the customs authorities in your place of residence to estimate them before placing your order.

For collection pieces
Each set is carefully prepared. It usually takes us 48 to 72 business hours (excluding weekends and public holidays) to prepare your selection and entrust it to our carrier. When new collections are launched and during busy periods, this preparation time can extend up to 4 business days. The delivery time of the chosen carrier is then added to this preparation time.

For pre-order pieces
To respect the craft process and combat overproduction, some of our creations are offered as pre-orders. This model allows us to produce the right quantity.

• The production time and estimated shipping date are always clearly stated on the product page and during checkout.
• As soon as your piece comes to life in our workshops, we proceed with its shipment.
• If a few sets remain available after these pre-orders are shipped, they join our permanent collection in very small batches.

If you notice an error in your address, email us immediately at hello@cutisparis.fr. If your selection has not yet been shipped, we will gladly change the details.

Shipping your items should be a seamless experience. If your tracking shows an unusual delay, a delivery anomaly, or a return to sender, don't worry.

It's also possible that delivery drivers hand your package directly to your doorman or a neighbor.

If you can't find your package, write to us at hello@cutisparis.fr. We will get back to you as soon as possible.

Finding your second skin sometimes requires trying it on at home, in complete privacy. If the cut or shade doesn't fit you perfectly, you have 14 days to return your item. After this period, we will unfortunately not be able to accept your return.

Fitting conditions
The art of corsetry requires great delicacy. For hygiene reasons, we ask you to try on our creations over your own underwear.

To be eligible for a return, returned items must not have been worn, stained, washed or damaged and must be returned in their original condition with their tags intact, with no signs of wear. Email us at hello@cutisparis.fr simply stating:

• Order number
• First and last name
• Items concerned
• The invoice
• and a precise description of the problem, accompanied if possible by photos.

(Note: If your return concerns an exceptional defect, please attach a photo to help our workshop. Return shipping costs will be at our expense).

We will send you shipping instructions.
As this is artisanal and sustainable production, return shipping costs (with tracking) are at your expense. Remember to keep your proof of postage until your refund is confirmed.

To ensure your complete peace of mind, we recommend sending your parts via tracked delivery.

Physical receipt of your package is essential for us to validate your return. This is why your proof of deposit is important: we encourage you to carefully keep your tracking number until confirmation of receipt of your package.

Have you changed your mind and decided you want to keep the items you have already registered for a return? Simply send us an email at hello@cutisparis.fr to let us know.

Our priority is that you find the piece that fits you perfectly. If the shade or size needs an adjustment, we invite you to return the original piece to us for a refund.

At the same time, to help you find your ideal set without waiting. Write to us at hello@cutisparis.fr: we will take the time to personally advise you on your next selection.

We recommend choosing a tracked delivery for the return of your part. Carefully keep this tracking number and contact the chosen carrier to monitor its delivery.

You can request a return at hello@cutisparis.fr.

As part of our artisanal and sustainable production approach, the shipping costs for returning your item are at your expense. We recommend choosing tracked shipping to ensure your package arrives safely.

In the very rare event that an item has a defect despite the vigilance of our workshops, return shipping costs will be at our expense.

The time frame: As soon as we receive your package and verify your item, we will initiate your refund. This will be effective in your account within 14 business days. (When a new collection is launched, this period may be slightly extended).

Payment method: Refunds are always credited via the payment method used at the time of purchase.
If you had the pleasure of using a CUTIS Gift Card or a Credit Note to pay for all or part of your selection, this amount will automatically be re-credited to the same medium, ready for your next desire.